 |
Cruise
Training Center
Mohawk
College of Applied Arts & Technology
P.O. Box 2034
Hamilton, Ontario
L8N 3T2
Phone: (905) 575-1212
Fax: (905) 575-2126
Susan Bowinkelmann
|
|
|
|
This fast-paced,
intense, interactive 60-hour course will provide you with the thorough
knowledge of starting a career in the cruise industry.
This course
has been designed to train individuals in the duties and responsibilities
of working on board a cruise ship. The skills you learn in this program
will be transferable to many other careers.
| Course
Content
- History of the Cruise Industry
- The Cruise Industry Today
- Chain of Command and Positions
- Life on Board
- Master Rules and Regulations
- Customer Service Excellence
- Effective Listening Skills/Telephone Etiquette
- Problem Resolution
- Dealing with Difficult Customers
- Stress/Time Management
- Good Grooming Habits
- Safety Drills
- Nautical Terms
- Ports of Call
- Embarking/Disembarking Duties
- Function and Responsiblity of:
- Cruise Staff
- Food/Beverage Department
- Casino Operations
- Gift Shop
- Pursers/Guest Relations
- Concession
Pre-requisites
- Strong
public relations and customer service skills
-
Post Secondary education in Hospitality studies an asset
|
For more
information including scheduling, pricing and registration please contact
us at:
Durham
College
Business and Industry Development Services (BIDS)
Whitby Campus
1610 Champlain Avenue
Whitby, Ontario
L1N 6A7
Phone: (905) 721-3332
Fax: (905) 721-3345
E-mail: joy.lavergne@durhamc.on.ca
Mohwak
College
of Applied Arts & Technology
P.O. Box 2034
Hamilton, Ontario
L8N 3T2
Phone: (905) 575-1212 ext. 3009
Fax: (905) 575-2126 - Attn: Susan Bowinkelmann
E-mail: susan.bowinkelmann@mohakcollege.ca
|
