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Cruise
Training Center
Mohawk
College of Applied Arts & Technology
P.O. Box 2034
Hamilton, Ontario
L8N 3T2
Phone: (905) 575-1212
Fax: (905) 575-2126
Susan Bowinkelmann
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This
intense, interactive, fast-paced 60-hour course is both educational and
entertaining. You will learn the necessary skills required to work as
part of the cruise staff team.
This course
has been designed to train individuals in the duties and responsibilities
of working on board a cruise ship. The skills you learn in this program
will be transferable to many other careers.
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Course
Content
- History of the Cruise Industry
- The Cruise Industry Today
- Chain of Command and Positions
- Life on Board
- Master Rules and Regulations
- Customer Service Excellence
- Effective Listening Skills/Telephone Etiquette
- Problem Resolution
- Dealing with Difficult Customers
- Stress/Time Management
- Good Grooming Habits
- Safety Drills
- Nautical Terms
- Ports of Call
- Embarking/Disembarking Duties
- Functions of the Cruise Staff Department
- The Cruise Staff Team
- Games and Activities (i.e. Bingo, Horse Racing)
- Making Announcements
- Proper use of the Microphone
- Typical Workweek
Pre-requisites
- Post
secondary education recreation/liaison studies
- Strong
public relations/customer service experience.
- Additional
languages are a definite asset for this position.
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For more information
including scheduling, pricing and registration please contact us at:
Durham
College
Business and Industry Development Services (BIDS)
Whitby Campus
1610 Champlain Avenue
Whitby, Ontario
L1N 6A7
Phone: (905) 721-3332
Fax: (905) 721-3345
E-mail: joy.lavergne@durhamc.on.ca
Mohwak
College
of Applied Arts & Technology
P.O. Box 2034
Hamilton, Ontario
L8N 3T2
Phone: (905) 575-1212 ext. 3009
Fax: (905) 575-2126 - Attn: Susan Bowinkelmann
E-mail: susan.bowinkelmann@mohakcollege.ca
Cruise Ship | Purser | Cruise Staff | Gift Shop | Stage Hands
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